05 April 2011
Hot Trends and Challenges facing Financial Services Institutions; Changing the Customer Experience to Reach Strategic Corporate Goals.
Date: Tuesday, 5 April 2011 at until
Location: Residence of the British Ambassador, Metternichgasse 6, Vienna
Subject: Hot Trends and Challenges facing Financial Services Institutions;
Changing the Customer Experience to Reach Strategic Corporate Goals.
Customer expectations: rapidly changing trends in perception, together with generational and demographic changes in population provide headaches to financial institutions trying to assure they are creating a customer experience which encourages loyalty and investment.
The 2008 economic crisis was only one factor creating change in the market; changes in demographics, values, regulations and technologic advances all speeded up the need for Financial institutions to better understand how to meet client needs. And financial institutions have recognized that to consistently attain their goals, they must be ahead of the game in anticipating and responding to client needs.
The subject of our April program focuses on the trends and challenges coming up and what opportunities there are to meet those challenges and develop successful approaches to create your own trends in service, products, and new paradigms for the client.
Our esteemed Key note and panel of experts are:
Roland Brezina, SAS Germany, Regional director, Manager Competence Center Customer Intelligence, SAS
Nicole Zimmerman, Western Union Financial Services, VP Marketing EMEA
Josef Holbock, Raiffeisen Analytik, CEO
The panel will be moderated by: Lydia Goutas, Managing Partner, Lehner Executive Partners and Co Chair of the Financial Services Club CEE
The evening will be hosted by Thomas Labenbacher and Lydia Goutas, Co-Chairs of the Financial Service Club CEE.