22 February 2011
Innovation in Online & Mobile Financial Services - Meeting the expectations of a digitalized audience
You are reminded of the details of the next meeting of The Central and Eastern Europe Financial Services Club:
Date: Tuesday, 22 February 2011 at 6:30 pm until 9:30 pm
Location: Residence of the British Ambassador, Metternichgasse 6, Vienna
Subject: Innovation in Online & Mobile Financial Services:
With, webtv making a strong performance against traditional network television, delivery of various services using intelligent mobile devices or on line is moving forward. The 68 million Generation Yer and Zers, - the future retail clients clearly have different expectations about service and how they can be reached than their predecessors. Within Europe, the earliest adopters are retail customers in the CEE but the advances are coming from various global sources.
The questions are how do retail banks see online and mobile FS, do they see this as a customer win / win-back, retention strategy for sales, as a better delivery channel, as a security risk or opportunity ? what countries are more demanding in expecting the next digital solution ?
how can banks which are successful in traditional channels prepare for change ? Is there a first mover advantage or disadvantage and is this the reason for the slower implementation ?
Our esteemed Key note and panel of experts will include:
Kareem Al-Bassam, VP Payment Services at S1 Corporation
Gregor Erasim: Country Manager, Member of the Managing Board, Vice President, Capgemini Austria
Dan Schatt, General Manager, Financial Innovations , PayPal, USA
and it is also hoped to include a senior representative from Erste Group.
The evening will be moderated by Thomas Labenbacher and Lydia Goutas, Co-Chairs of the Financial Service Club CEE.
You will receive a separate invitation, based on the registration from the British Embassy, a couple of days before the event. You must bring this invitation with you to the meeting as it acts as a security pass.
More information about the Club is available at www.fsclubcee.com
We look forward to welcoming you to our event,
Lydia Goutas & Thomas Labenbacher
Co-Chairs of the Financial Services Club CEE